Media Summary: Recorded on March 5, 2024, this webinar delves into the essentials of scheduling engines and demonstrates how to create a ... Recorded on December 11, 2025, this webinar, led by Professor This webinar was part of CCmath's webinar series in the spring of 2020. Please subscribe, join our mailing list via our website, ...

Ger Koole - Detailed Analysis & Overview

Recorded on March 5, 2024, this webinar delves into the essentials of scheduling engines and demonstrates how to create a ... Recorded on December 11, 2025, this webinar, led by Professor This webinar was part of CCmath's webinar series in the spring of 2020. Please subscribe, join our mailing list via our website, ... Recorded on 1 July 2025, this webinar, led by Professor Recorded on March 24, 2026, this webinar led by This webinar was recorded on 21 June 2023. If you want to join our next webinar, please sign up via ...

Recorded on May 28, 2024, this webinar explored the increasing use of blending strategies in contact centers to optimize ... Recorded on April 16, 2024, this webinar is dedicated to unravelling the complexities of managing multi-skilled teams in contact ... This webinar was recorded on 29 April 2022. If you want to join our next webinar, please sign up via ... Repost of The weWFM Podcast episode from January 31, 2023, with CCmath's This webinar was recorded on 4 March 2022. If you want to join our next webinar, please sign up via ... Recorded on May 13, 2025, this webinar, led by Professor

Recorded on October 7, 2025, this webinar, led by Professor

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Webinar 'How to make an efficient Contact Center Schedule' by Ger Koole PhD - CCmath
Ger Koole
Webinar: 'AI versus Optimisation in WFM' by Ger Koole - CCmath
Webinar 'Chat Capacity Calculations' by Prof. dr. Ger Koole - CCmath
Webinar: 'Celebrating 20 Years of Innovation: What CCmath Has Brought to WFM' by Ger Koole - CCmath
Webinar: 'Back to basics: Poisson fluctuations and its consequences' by Ger Koole - CCmath
Webinar 'Forecasting Accuracy' by Prof. dr. Ger Koole - CCmath
Webinar 'Man vs. Machine' by Prof. dr. Ger Koole - CCmath
Webinar 'Erlang for Python & R' by Ger Koole PhD. and Berkan Arik - CCmath
Webinar 'Blending Blueprint: Pros, Cons, Strategies for Contact Centers' by Ger Koole, PhD - CCmath
Webinar 'Mastering Multi-Skill Staffing in Contact Centers' by Ger Koole PhD - CCmath
Webinar 'Why WAPE is King' (Part 2/2) by Ger Koole PhD. - CCmath
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Webinar 'How to make an efficient Contact Center Schedule' by Ger Koole PhD - CCmath

Webinar 'How to make an efficient Contact Center Schedule' by Ger Koole PhD - CCmath

Recorded on March 5, 2024, this webinar delves into the essentials of scheduling engines and demonstrates how to create a ...

Ger Koole

Ger Koole

Ger Koole

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Webinar: 'AI versus Optimisation in WFM' by Ger Koole - CCmath

Webinar: 'AI versus Optimisation in WFM' by Ger Koole - CCmath

Recorded on December 11, 2025, this webinar, led by Professor

Webinar 'Chat Capacity Calculations' by Prof. dr. Ger Koole - CCmath

Webinar 'Chat Capacity Calculations' by Prof. dr. Ger Koole - CCmath

This webinar was part of CCmath's webinar series in the spring of 2020. Please subscribe, join our mailing list via our website, ...

Webinar: 'Celebrating 20 Years of Innovation: What CCmath Has Brought to WFM' by Ger Koole - CCmath

Webinar: 'Celebrating 20 Years of Innovation: What CCmath Has Brought to WFM' by Ger Koole - CCmath

Recorded on 1 July 2025, this webinar, led by Professor

Sponsored
Webinar: 'Back to basics: Poisson fluctuations and its consequences' by Ger Koole - CCmath

Webinar: 'Back to basics: Poisson fluctuations and its consequences' by Ger Koole - CCmath

Recorded on March 24, 2026, this webinar led by

Webinar 'Forecasting Accuracy' by Prof. dr. Ger Koole - CCmath

Webinar 'Forecasting Accuracy' by Prof. dr. Ger Koole - CCmath

This webinar was part of CCmath's webinar series in the spring of 2020. Please subscribe, join our mailing list via our website, ...

Webinar 'Man vs. Machine' by Prof. dr. Ger Koole - CCmath

Webinar 'Man vs. Machine' by Prof. dr. Ger Koole - CCmath

This webinar was part of CCmath's webinar series in the spring of 2020. Please subscribe, join our mailing list via our website, ...

Webinar 'Erlang for Python & R' by Ger Koole PhD. and Berkan Arik - CCmath

Webinar 'Erlang for Python & R' by Ger Koole PhD. and Berkan Arik - CCmath

This webinar was recorded on 21 June 2023. If you want to join our next webinar, please sign up via ...

Webinar 'Blending Blueprint: Pros, Cons, Strategies for Contact Centers' by Ger Koole, PhD - CCmath

Webinar 'Blending Blueprint: Pros, Cons, Strategies for Contact Centers' by Ger Koole, PhD - CCmath

Recorded on May 28, 2024, this webinar explored the increasing use of blending strategies in contact centers to optimize ...

Webinar 'Mastering Multi-Skill Staffing in Contact Centers' by Ger Koole PhD - CCmath

Webinar 'Mastering Multi-Skill Staffing in Contact Centers' by Ger Koole PhD - CCmath

Recorded on April 16, 2024, this webinar is dedicated to unravelling the complexities of managing multi-skilled teams in contact ...

Webinar 'Why WAPE is King' (Part 2/2) by Ger Koole PhD. - CCmath

Webinar 'Why WAPE is King' (Part 2/2) by Ger Koole PhD. - CCmath

This webinar was recorded on 29 April 2022. If you want to join our next webinar, please sign up via ...

Webinar 'Why WAPE is King' (Part 1/2) by Ger Koole PhD. - CCmath

Webinar 'Why WAPE is King' (Part 1/2) by Ger Koole PhD. - CCmath

This webinar was recorded on 29 April 2022. If you want to join our next webinar, please sign up via ...

Decoding the Math Behind Workforce Management | Podcast by weWFM and CCmath

Decoding the Math Behind Workforce Management | Podcast by weWFM and CCmath

Repost of The weWFM Podcast episode from January 31, 2023, with CCmath's

Webinar 'Erlang and Capacity Calculations' by Ger Koole PhD. - CCmath

Webinar 'Erlang and Capacity Calculations' by Ger Koole PhD. - CCmath

This webinar was recorded on 4 March 2022. If you want to join our next webinar, please sign up via ...

Webinar 'The case of Intra-day Management: Less is more' by Prof. dr. Ger Koole - CCmath

Webinar 'The case of Intra-day Management: Less is more' by Prof. dr. Ger Koole - CCmath

This webinar was part of CCmath's webinar series in the spring of 2020. Please subscribe, join our mailing list via our website, ...

Webinar: 'Why Contact Center Forecasting Is Difficult' by Ger Koole - CCmath

Webinar: 'Why Contact Center Forecasting Is Difficult' by Ger Koole - CCmath

Recorded on May 13, 2025, this webinar, led by Professor

Webinar: 'Erlang or AI? A Hybrid Approach to Staffing' by Ger Koole - CCmath

Webinar: 'Erlang or AI? A Hybrid Approach to Staffing' by Ger Koole - CCmath

Recorded on October 7, 2025, this webinar, led by Professor