Media Summary: In this episode of Cracking the Digital Maturity Code, Bright Pattern's cloud contact center software simplifies Ecommerce doesn't feel the same anymore, and that's the real shift. Customers move across channels without thinking, expect
Ai Omnichannel Cx The Future Of Enterprise Transformation Rhona Bradshaw Cco E24 - Detailed Analysis & Overview
In this episode of Cracking the Digital Maturity Code, Bright Pattern's cloud contact center software simplifies Ecommerce doesn't feel the same anymore, and that's the real shift. Customers move across channels without thinking, expect EPISODE OVERVIEW Barbara Kahn, Wharton marketing professor, examines the shifts Customer journeys are no longer linear, and It's easier than ever for customers to start conversations. It's following that conversation, wherever it goes, that's the tough part.
This short podcast highlights our biggest takeaways from CCW Orlando 2025—especially around interesting perspectives on how ...
